Recruitment process is another significant element of organization. It does not impact only team atmosphere or team efficiently and efficiency but recruitment process also can create a strong effect to the business of organization as well. If you have the right person in the right job and in the right culture, the enhance of new innovation or business improvement can be robust and advance moving more than you expect.
BSA (Business Services Alliance Co., Ltd.) is one of PTT’s affiliates, which provides outsourcing for PTT groups all over Thailand. One of an incredible project than KEEN Profile provided for BSA is Recruitment Process Development.
We kick off the project by studied the current process of recruitment both in BSA and BSA’s client as well as understand the expectation of BSA direction from BSA management team. Then we come up with the new improvement area that can be a quick win process in 2020, which are the new interview method both phone interview and F2F interview, the new SLA and KPI between BSA and client, followed by the development of user experience through the BSA’s website, which is the main touchpoint for candidates to seeking and apply to the available position and the last one is to create a roadmap for upskilling BSA’ recruitment team.
Other than above, we also create new candidate evaluation form together with applied KEEN Career Finder, which will help recruiter time for an interview as well as the decision making more accurate. With this new process, the time for fill-in candidate can reduce 50% of the previous period of time.